How to Order
TERMS AND CONDITIONS
· All products are brand new.
· Goods will only be shipped/dispatched from warehouse once we have received full payment of the order, with correct reference and order numbers.
- Order numbers and reference of payments must be quoted as advised upon checkout. We will not be held responsible for orders of incorrect references/order numbers.
- Please note that if you do not specify certain instructions (in your notes – upon checking-out) we will not be responsible if no instruction is given.
· The Bank account details are listed upon check out and thus it is the clients responsibility to confirm banking details corresponding to that which is listed on website, we will not be held responsible should you eft or cash deposit into alternate banking details received from emails not associated with Discount Cash and Carry.
· We reserve the right to limit quantities of purchase and restrict purchases.
· All items advertised include VAT.
· All pictures used in advertised material and on website associated with Discount Cash and Carry is used for illustrative purposes and may differ from actual product.
RETURNS AND EXCHANGES
There are a few important things to keep in mind when returning a product you purchased.
· Only items that have been purchased directly from us will be accepted, with an original invoice of purchase.
· Returns or Refunds of Branded appliances can be returned or refunded within a 7 day period from date of receipt. Should the items exceed 7 days your item will be regarded as repairs .
· Imported appliances (Non Branded appliances) carries a 6 months warranty from date of purchase.
· Please ensure that the item you are returning is repackaged with all elements, within it’s original packaging.
· Should you be dissatisfied with an item purchased at Discount Cash and Carry please inform us as soon as possible within 7 days, with original invoice. We reserved the right to use discretion when allowing for returns of refunds, depending on invoice , time frame, and packaging/condition.
Please note that if you do not specify certain instructions (in your notes – upon checking-out ) we will not be responsible if no instruction is given.
· Courier of your goods is at your own risk.
· Please allow 8 working days to process all returns (NB: For Returns we require you to send your items back to us at your own cost ) .
SHIP YOUR ITEM BACK TO US
Firstly Print and return this Returns Form to:
8 Bonanza Street Selby Ext 19 , Johannesburg Please remember to ensure that the item you are returning is repackaged with all elements.
We make use of The Courier Guy for all our deliveries.
All orders will only be shipped upon full payment is received ( reflected in our account ).
Once your order is shipped we will provide you with a tracking number to trace your parcel delivery.
All goods are not insured when shipped, please ensure to request insurance prior to us sending out your goods at an additional fee covered by you ( 3% additional fee )
Please note that we require 3-9 working days to process and dispatch your order ( this usually takes around 3-5 working days but we prefer to surprise you by sending you your item early rather than sending it late)
The Courier Guy usually delivers 1 day after they collect your parcel from us.
For more information or enquiries for Shipping contact us on: email@example.com / firstname.lastname@example.org
Please also feel free to give us a call on 011 836 3333 .
We will be sure to have one of our agents attend to all your queries
HOW TO ORDER
With our website ordering has never been this simple:
South African Orders:
· Create a profile
· Navigate to Products
· Select the Product you are interested in Purchasing
· Add to Cart
· Fill in your details
· Select payment option or local pick-up
· Process with your payment via EFT (Direct bank transfer) or by cash deposit .
· Enter your Delivery Details
· Select your Delivery Option
· Add any notes to your order ( Special requests)
· Process Order
Please note that in the event of us not being able to meet your special requests , we will most definitely call you to find an alternate way for us to make you happy .