Returns Policy

RETURNS AND EXCHANGES

 

There are a few important things to keep in mind when returning a product you purchased.

·        Only items that have been purchased directly from us will be accepted, with an original invoice of purchase.

·        Returns or Refunds of Branded appliances can be returned or refunded within a 7 day period from date of receipt. Should the items exceed 7 days your item will be regarded as repairs .

·        Imported appliances (Non Branded appliances) carries a 6 months warranty from date of purchase.  

·        Please ensure that the item you are returning is repackaged with all elements, within it’s original packaging.

·        Should you be dissatisfied with an item purchased at Discount Cash and Carry please inform us as soon as possible within 7 days, with original invoice. We reserved the right to use discretion when allowing for returns of refunds, depending on invoice , time frame, and packaging/condition.

 

Please note that if you do not specify certain instructions (in your notes – upon checking-out )  we will not be responsible if no instruction is given.

·        Courier of your goods is at your own risk.

·        Please allow 8 working days to process all returns (NB: For Returns we require you to send your items back to us at your own cost ) .

 

SHIP YOUR ITEM BACK TO US

Firstly Print and return this Returns Form to:

8 Bonanza Street Selby Ext 19 , Johannesburg Please remember to ensure that the item you are returning is repackaged with all elements.

For more information, please feel free to contact us at orders@dccsa.co.za / sales@dccsa.co.za or on 011 8363333 .